SuccessFactors Support

Ensuring Your Ongoing Success

Reliable customer support is as important as a software solution's functional capabilities. At SuccessFactors, customer success is the single most important measurement of performance. Our entire organization is relentlessly focused on assisting our customers.

The SuccessFactors’ Customer Success Team

The other guys have customer support groups-we have a Customer Success Team. The Customer Success team is at the center of SuccessFactors' customer support services and your primary point of contact for post deployment assistance. This team of knowledgeable professionals is dedicated to ensuring that your organization is using SuccessFactors' solutions effectively to achieve your objectives. After all, that's why you are partnering with SuccessFactors.

Customer Community & Online Service

Our commitment to supporting our customers extends well beyond the Customer Success organization. We invest heavily in online resources and customer community capabilities to provide more opportunities to learn, improve, and get assistance. The SuccessFactors Customer Community is an online support and social environment, and one of the largest for HR and HCM professionals today. Within the community site, our customers can find answers to questions, access customer support, share expertise, download training materials, stay up to date on product functionality, and more, to get the most from their investment. Whether you've been with us for years, or are just joining our family of customers, we know you will find our online community to be full of great resources to help you succeed with SuccessFactors.